Our Satisfaction Commitment

At Lasibu | Coming soon, we prioritize your happiness with every purchase. If you’re dissatisfied or your expectations aren’t met, please contact us promptly at [email protected]. Our dedicated support team will review your concerns carefully and guide you through the next steps to ensure your experience improves. To facilitate a quick resolution, kindly provide a clear photograph of the received item along with a brief summary of your issue. We analyze these details to enhance our product quality and customer service.

Time Frame for Resolution

Please note, our return and refund policies are effective within 14 days from the date your order arrives. Regrettably, after this period has passed, we are unable to process exchanges, refunds, or replacements.

Handling Items with Defects or Damage

If your product arrives defective or does not perform as advertised, do not hesitate to contact us. We stand behind our manufacturing standards and take responsibility for damages occurring during production or shipment. To expedite assistance, please send us photographs clearly showing the defect, missing components, or any visible flaws. For clarity, ensure images are taken on a flat surface with any tags or error indicators visible. Once we verify the issue, we will arrange for a replacement or repair, often without requiring the return of the faulty item. These images also help us improve our quality control processes.

Limitations on Coverage

  • Damage resulting from accidents, mishandling, or improper use
  • Normal wear and tear, including fading or deterioration over time
  • Damage caused by exposure to sunlight or environmental factors
  • Alterations or modifications made post-purchase

Delayed Orders and Missing Deliveries

If your shipment is delayed beyond the predicted delivery window, you are entitled to request either a full refund or a replacement. Contact our support team with your order details and we will prioritize your case. Please be aware that refund requests must be submitted within two months of your order date, as tracking details may expire afterward. Once a refund is processed, it typically requires 3-10 business days to appear in your account, depending on your bank or payment provider.

Refund Processing Timeline

All refunds will be returned via your original payment method. After the refund is issued, further processing times depend on your financial institution:

  • Credit card refunds: up to 10 business days
  • PayPal refunds: 3 to 5 business days

If the refunded amount does not appear within the expected timeframe, please contact your bank or card issuer for additional assistance.

Our Promise to Serve You Better

At Lasibu | Coming soon, your satisfaction remains our top priority. Should you have further questions or require additional support, reach out to us at [email protected]. We are committed to continuous improvement and look forward to enhancing your experience with our lighting solutions, security systems, smart furniture, maintenance services, and energy-efficient products.